Frequently Asked Questions
Everything you need to know about your VESSEL gear and orders.
What is the standard shipping time for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for athletes who need their gear sooner.
Do you offer a warranty on high-performance equipment?
Yes, all VESSEL performance products come with a 1-year limited warranty covering manufacturing defects and material failures under normal athletic use.
How do I initiate a return or exchange?
You can return unused items in their original packaging within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
We are committed to the planet. 80% of our current sports apparel line is manufactured using recycled polymers and eco-friendly dyes without compromising durability.
Can I modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can request a change within 60 minutes of placement by contacting our support team via live chat.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.